Pro Gineous respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This Policy constitutes an integral part of our Terms of Service, and both shall be read together.
General Provisions
1. Parties
This Privacy Policy discusses the ways in which we collect, use, maintain and disclose information collected by us from our customers, visitors to our websites, and, in some cases, visitors to our customer's websites ("Users"). We are referred to as "Pro Gineous," "we," "us," or "our." Pro Gineous is registered under commercial registration number 90088 in the Arab Republic of Egypt, headquartered in Beni Suef.
2. Purpose
The nature of internet business requires us to collect information from Users. While this policy is entitled a "privacy policy," it discusses all of the ways in which we use information collected directly or indirectly from our Users, including personally-identifiable information ("PI") and other anonymous information ("AI").
3. Acceptance of the Policy
You accept this Privacy Policy by using our website, placing an order for Services with us or joining our email list.
4. Changes to the Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom.
5. Information We Collect
A. Registration and Billing Information
When you register for our services, we collect information such as:
- Full name
- Email address
- Phone number
- Mailing address
- Payment information (credit card, PayPal, etc.)
- Company name (if applicable)
B. User Inquiries
When you contact us via contact form, email, or live chat, we collect the information you provide to us to respond to your inquiry.
C. Anonymous Information
We automatically collect certain information when you visit our website:
- IP address
- Browser type and version
- Operating system
- Pages visited
- Time and duration of visit
- Referring source
D. Children's Information
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it.
6. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain our services
- Process transactions and billing
- Send service updates and notifications
- Respond to your inquiries and support requests
- Improve our website and services
- Send marketing materials (with your consent)
- Comply with legal obligations
7. Information Disclosure
We may disclose your information in the following cases:
- Service Providers: We share information with third parties who provide services on our behalf (payment processing, marketing, technical support)
- Legal Compliance & Cooperation with Authorities: When required by law, court order, or official request from competent Egyptian judicial or security authorities, in accordance with the Anti-Cyber and Information Technology Crimes Law No. 175 of 2018. This includes providing traffic data and access logs upon official request
- Protecting Rights: To protect our rights, safety, and property
- Business Transfer: In case of merger, acquisition, or sale of assets
8. Access to Your Data
You may request access, updating and corrections of your personal data at any time by:
- Logging into your control panel
- Contacting our support team
- Sending us an email
9. Data Deletion and Retention
You may request deletion of your personal data. However, different retention periods apply depending on the type of data:
- Hosting Data & Content: Retained for seven (7) calendar days after account termination as a grace period, then permanently deleted in accordance with our Terms of Service.
- Account & Billing Data: We retain account records and financial transaction data for up to 7 years after termination to comply with Egyptian tax and legal obligations.
- Access Logs & Traffic Data: Retained for the period specified by applicable laws, including the Anti-Cyber Crimes Law No. 175 of 2018.
10. Security
We have implemented technical, physical and administrative safeguards designed to protect personal information against loss and unauthorized access, use, and disclosure, including:
- SSL/TLS encryption for all communications
- Encrypted password storage
- Firewalls and network monitoring
- Physical access controls for data centers
- Employee training on data security
Section A: Personal Data Protection (Egyptian Law)
1. Scope of Application
Pro Gineous complies with the Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations. This section applies to all users residing in the Arab Republic of Egypt or whose data is processed within its territory.
2. Consent for Data Collection
In accordance with Article 2 of Law 151/2020, we do not collect or process your personal data without obtaining your prior explicit consent, unless collection is necessary to perform a contract to which you are a party or to comply with a legal obligation.
3. Your Rights Under Egyptian Law
Under the Personal Data Protection Law No. 151 of 2020, you have the following rights:
- Right to be Informed: The right to know what personal data is held about you and the purpose of its processing
- Right of Access: Obtain a copy of your personal data in a clear and readable format
- Right to Rectification: Correct, update, or complete inaccurate personal data
- Right to Withdraw Consent: Withdraw your consent to data processing at any time without affecting the lawfulness of prior processing
- Right to Deletion: Request deletion of your personal data once the purpose of collection has ended
- Right to Restrict Processing: Object to or restrict processing of your data in specific cases
- Right to Complain: File a complaint with the Personal Data Protection Center under the Ministry of Communications and Information Technology
4. Data Protection Officer
In accordance with Law 151/2020, Pro Gineous has appointed a Data Protection Officer (DPO) to oversee compliance with the law. You may contact the DPO through our contact page for any inquiries related to your personal data.
5. Data Breach Notification
In the event of a data breach affecting your personal data, Pro Gineous commits to the following in accordance with Law 151/2020:
- Notify the Personal Data Protection Center within 72 hours of discovering the breach
- Notify you personally if the breach poses a significant risk to your rights and freedoms
- Take immediate measures to mitigate the impact of the breach
- Document all breaches and actions taken
6. International Data Transfer
In accordance with Article 14 of Law 151/2020, your personal data may not be transferred outside the Arab Republic of Egypt unless:
- Your explicit consent to the transfer has been obtained
- An adequate level of protection exists in the receiving country
- Authorization from the Personal Data Protection Center has been obtained where required
Certain data may be processed on servers outside Egypt for the purpose of providing hosting services, and this is done in accordance with the safeguards stipulated by law.
7. Sensitive Data
Pro Gineous does not collect sensitive personal data (such as health, biometric, religious beliefs, or political opinions data) except with your explicit consent and only when strictly necessary, in accordance with Article 3 of Law 151/2020.
8. Jurisdiction
Any disputes related to the protection of your personal data shall be governed by Egyptian law, and the courts of Beni Suef shall have jurisdiction, without prejudice to the exclusive jurisdiction of the Economic Courts as prescribed by the Economic Courts Establishment Law No. 120 of 2008 with respect to disputes falling within their jurisdiction.
Section B: GDPR Compliance
1. Data Protection Overview
If you are a resident of the European Union or European Economic Area, the General Data Protection Regulation (GDPR) applies to our processing of your personal data.
2. Legal Basis for Processing
We process your personal data based on the following legal bases:
- Contract Performance: To provide our services to you
- Consent: When you provide consent for marketing
- Legitimate Interests: To improve our services and prevent fraud
- Legal Obligation: To comply with laws and regulations
3. Your Rights Under GDPR
- Right of Access: Request a copy of personal data we hold about you
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure (Right to be Forgotten): Request deletion of your personal data
- Right to Restrict Processing: Restrict how we process your data
- Right to Data Portability: Obtain your data in a structured, machine-readable format
- Right to Object: Object to processing of your data for certain purposes
- Right to Withdraw Consent: Withdraw your consent at any time
4. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We take steps to ensure your data is protected in accordance with GDPR requirements, including using Standard Contractual Clauses.
5. Data Retention Period
We retain your personal data only for as long as necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.
Section C: US Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about categories of personal data we collect
- Right to Delete: Request deletion of your personal data
- Right to Opt-Out: Opt-out of sale of your personal data (we do not sell data)
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
Cookies and Tracking
1. What Are Cookies?
Cookies are small text files placed on your device to collect standard internet log and visitor behavior information.
2. Types of Cookies We Use
- Essential Cookies: Required for our website to function. Include session and authentication cookies.
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics).
- Functional Cookies: Remember your preferences like language and region.
- Marketing Cookies: Used to track visitors across websites to display relevant ads.
3. Analysis Tools
We use the following analysis tools:
- Google Analytics: For website traffic analysis
- Google Tag Manager: For managing tracking tags
- Meta Pixel: For measuring ad effectiveness
4. Cookie Consent & Management
In accordance with the Personal Data Protection Law No. 151 of 2020, we obtain your explicit consent before activating non-essential cookies (analytics and marketing) via the cookie consent banner displayed upon your first visit to the website. Essential cookies required for website operation do not require prior consent. You may modify your preferences or withdraw your consent at any time via the cookie settings on the website or by adjusting your browser settings. However, some parts of our site may not work properly without cookies.
Language Priority
This Privacy Policy has been prepared in both Arabic and English. In the event of any conflict or discrepancy between the Arabic version and the English version, the Arabic version shall be the official reference and legally binding. The English version is provided for reference purposes only.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
