1. Purpose

This is Pro Gineous's Refund & Billing Policy (commercial registration No. 90088, Beni Suef, Arab Republic of Egypt). This Policy discusses the ways in which we charge customers for use of the Services and related questions about charges, refunds and billing disputes.

This Policy constitutes an integral part of our Terms of Service. Capitalized terms used but not defined in this policy have the meaning given to them in our Terms of Service.

2. AUTOMATIC RENEWAL

a. Package Renewal

AS SET FORTH IN OUR POLICIES, ALL HOSTING PLANS AND DOMAIN NAMES ARE SET TO AUTOMATICALLY RENEW ON THEIR RENEWAL DATE AFTER THE INITIAL TERM AND ANY RENEWAL TERMS TO PREVENT ANY DISRUPTION IN THE SERVICES.

• Your initial renewal date will appear on the checkout screen when you initially purchase Services.
• Subsequent renewal dates will be located on every invoice you receive from us as well as the Services and Domains sections of the Client Portal.
• You will also be emailed an invoice for the renewal term in advance of any renewal with the terms of the upcoming Renewal Term, including duration and price.

b. Domain Name Renewal

Domain names are set to AUTOMATICALLY RENEW five (5) days before their respective due date to avoid any disruptions to your domain name due to expiry.

If you wish to cancel, YOU MUST CANCEL MORE THAN five (5) days before the due date.

c. Charges

The Due Date for Fees for renewed packages is the package renewal date.

d. Failure to Renew

• Accounts that have invoices which are more than fourteen (14) days overdue will be suspended.
• If a suspended account is to be reactivated, all of the overdue invoices will need to be paid to make it current before the suspension is lifted.
• Accounts that are more than 14 days overdue are considered abandoned and are subject to termination. Termination includes removal of all associated data on our system.

3. Responsibility for Payment

You are responsible for all charges, costs, expenses and other fees associated with your use of the Services once our Services are made available to you.

• Your first invoice is generated at the time you purchase the Services.
• An invoice is generated fourteen (14) days prior to the first day of the Renewal Term.
• Charges are applied 3 days prior to the invoice due date to ensure service continuity.
• New Services, packages or domains that are ordered and unpaid after seven (7) days will be canceled.

a. Price Adjustments

To remain competitive, we occasionally make changes to our plans and pricing. No price changes will be effective without your consent in the middle of an initial term or any Renewal Term provided that the relevant term has already been invoiced and paid in full.

YOU MUST CANCEL YOUR SUBSCRIPTION TO AVOID AN INVOICE TRIGGERING PAYMENT OF THE ADJUSTED PRICE BEING PROCESSED FOR A RENEWAL TERM.

4. Refunds

Non-Refundable Items:

• Domain registrations
• Setup fees
• Migration fees

a. Refund Terms

• Refunds may be subject to the technical limitations of third-party payment processors. However, Pro Gineous remains directly responsible to you for processing refunds in accordance with this Policy and the provisions of the Egyptian Consumer Protection Law.
• In the event we are unable to refund any fees via the method of payment, we will use commercially reasonable efforts to return or credit the appropriate funds to you.

b. Refund Methods

Service credits (or Account Credits) have no cash value and are extended at our discretion. Service credits expire at the earlier of your account expiring, being terminated, or twenty-four (24) months from the date it was issued.

5. Service Credit Eligibility

Customers NOT eligible for service credits:

• Customers who at the time of the report of the claimed outage are not current on their invoices for the Services.
• Customers who have not paid their invoices on time more than three times in the 12 months preceding the claimed outage.
• Any interruption, suspension or change in the availability of the Services caused by our automated systems to limit malicious activity will not be considered downtime and will not be eligible for a service credit.

6. Payment Methods & Currencies

a. Accepted Payment Methods

By providing us with your account payment information, you give us consent to charge you on the Due Date of any invoices linked to the account.

b. Currencies

• Prices are displayed in Egyptian Pounds (EGP) as the primary pricing currency, with the approximate equivalent in US Dollars (USD) shown for reference.
• All fees for Services and billing are processed in Egyptian Pounds unless otherwise agreed.
• The USD equivalent is calculated based on our applicable exchange rate at the time of purchase and may differ from your final rate given to you by your bank.

7. Charges for Account Upgrades, Downgrades and Migrations

a. Upgrades

• When upgrading to a higher-priced hosting plan, we will migrate your account to the new Service at no charge.
• The data center migration fee is also waived if you choose to move to a new data center during the upgrade process.
• Upgrade requests are processed and effective only after payment for the package price difference is paid.

b. Downgrades

• When downgrading to a lower-priced plan, the difference between the current package price already paid and the new package price will be placed on the billing account as a service credit.
• Refunds will not be issued and a one thousand two hundred and fifty Egyptian Pounds (EGP 1,250) downgrade migration fee may be charged.

c. Migrations From Other Hosts

• All complementary migrations require the user to provide cPanel account credentials for their previous hosting environment.
• Clients who migrate from non cPanel hosting environments may incur a charge determined by the migration team and assessed based on the complexity of the migration.

8. Billing Errors & Chargebacks

a. Billing Errors

• If you discover an error on your invoice please notify us as soon as possible by either calling or submitting a ticket to our Billing Department.
• We will honor invoice errors as long as we are notified of them within ninety (90) days.
• If more than ninety (90) days have elapsed we may decline the refund request.
• If a refund is in order it will go onto your account as a service credit to be used on a future invoice.

b. Chargebacks

If at any time you have questions or concerns regarding a charge from us, please contact us first before filing a chargeback.

9. VAT Tax & Electronic Invoicing

Value Added Tax (VAT) at the rate of 14%, or any other rate determined by the Egyptian Tax Authority under applicable laws, shall be added and displayed separately at the time of purchase and on the invoice.

We issue electronic invoices for all transactions in accordance with the requirements of the Egyptian electronic invoicing system. You are entitled to receive a tax invoice for each purchase.

10. Feedback

You have no obligation to provide us any suggestions, enhancement requests, recommendations, or other feedback regarding our products and services ("Feedback"). To the extent you provide us with any Feedback, we may use and include the Feedback in our products and services without restriction or payment.

11. Consumer Right of Withdrawal

In accordance with the Egyptian Consumer Protection Law No. 181 of 2018, you have the right to withdraw from contracts for Services provided remotely within fourteen (14) days from the date of the contract or the date of receiving the Service, whichever is later, without providing any reason and without incurring any costs except for the costs of Services actually rendered during that period. This right is independent of the money-back guarantee set forth in the Terms of Service.

The right of withdrawal does not apply to: Services fully performed with your express consent, digital products downloaded or activated, registered domain names, or Services customized to your requirements.

12. Governing Law & Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt. The competent courts in Beni Suef, Egypt shall have jurisdiction over any dispute arising out of or relating to this Policy, without prejudice to the exclusive jurisdiction of the Economic Courts as prescribed by the Economic Courts Establishment Law No. 120 of 2008 with respect to disputes falling within their jurisdiction.

13. Language Priority

This Policy has been prepared in both Arabic and English. In the event of any conflict or discrepancy between the Arabic version and the English version, the Arabic version shall be the official reference and legally binding. The English version is provided for reference purposes only.

Contact Us

If you have any questions about our Refund & Billing Policy, please contact our billing team: